Three senior TSB bosses quit as crisis-hit bank struggles to recover from IT fiasco
TSB insists the departure of three executives has nothing to do with April’s IT disaster
Three senior bosses are leaving crisis-hit TSB as it tries to recover from an IT fiasco.
Marketing boss Nigel Gilbert, treasurer Ian Firth and human resources director Rachel Lock will all have left the bank by the end of November.
It insisted their leaving had nothing to do with the IT disaster starting in April that saw up to 1.9m customers unable to access their online accounts and payments going astray.
Chief executive Paul Pester faced calls to step down during the crisis which has so far cost parent Sabadell around £200million and pushed TSB to a half-year £107million loss.
The Financial Conduct Authority is investigating the bank over the problems which happened as it tried to move to an online system designed by Sabadell.
Pester refused to step down despite MPs saying they had lost confidence in his ability to lead the bank.
He said yesterday he was ‘incredibly grateful for everything’ the departing trio had done to support TSB.
Pete Markey, TSB’s marketing director, will succeed Gilbert as chief marketing officer, while deputy treasurer Alison Straszewski will be promoted to treasurer.