- On May 30, YouTuber Jaclyn Hill launched her namesake beauty brand, Jaclyn Cosmetics, which currently sells 20 shades of nude lipstick.
- Now, some customers on Twitter say they have experienced severe irritation on their lips — including swelling, bumps, and cold sores — after using the lipsticks. Some say they have needed to take medication as a result.
- At the time of writing, more than 13,000 people have also signed a petition calling for the lipsticks to be recalled.
- Previously, a number of customers said on Twitter that lipsticks they’d ordered had arrived damaged, and, in some cases, completely broken.
- Visit INSIDER’s homepage for more stories.
Just days after beauty YouTuber Jaclyn Hill was accused of selling damaged lipsticks, some customers say that they have experienced severe reactions after using the products from her namesake brand, Jaclyn Cosmetics.
On Twitter, customers have shared stories and photos that seemingly detail their experiences using lipstick from the brand. While some say their lips have become swollen after applying the product, others say they’ve experienced bumps and cold sores.
Some have said they’ve been prescribed medication to stop their symptoms.
People say their lips have become swollen after using lipstick from Jaclyn Cosmetics
Speaking to INSIDER, a customer named Kristy Lynn said she attempted to purchase the entire range of Jaclyn Cosmetics lipsticks when it launched, but was only able to buy 10 shades as the rest sold out quickly.
Once her package arrived, according to Lynn, she noticed the shade “That Girl” appeared to be packaged “a little sideways,” though the other nine appeared to be fine. After swatching the lipstick, Lynn says it broke completely.
After applying the shade and wearing it for a few hours, Lynn said she noticed her arm and chin “breaking out.”
“When I ended up swatching all 10 [lipsticks] on my wrist, my arm broke out in a rash and became itchy and red,” Lynn told INSIDER. “The lipstick ‘That Girl’ also broke in half when I swatched it on my wrist.”
She also said she noticed that her bottom lip was “itchy, burning, and extremely swollen.”
As a “longtime fan” of Hill, Lynn said she feels “kind of sad” after using lipsticks from the brand.
“I own many of [Jaclyn Hill’s] products and I’ve gone to see her at a mall in Tampa, Florida, for a Morphe Cosmetics ribbon cutting [ceremony],” Lynn said. “I was excited for [the lipsticks]. She said she was working on these for a long time, so I just don’t understand how she doesn’t know what she put out.”
Lynn isn’t the only person who says they’ve experienced severe reactions after using lipstick from Hill’s brand. On Twitter, other customers have shared similar stories.
Some people say they’ve noticed bumps and cold sores on their lips, which they attribute to using the lipstick
According to some people on Twitter, bumps and cold sores typically appeared one day after wearing lipstick from Jaclyn Cosmetics.
Some say they’ve needed to use medication after wearing lipsticks from the brand
After they reported noticing bumps and cold sores on their lips, some customers say they sought medical attention and were prescribed medicine to treat their symptoms.
Now, people are signing a petition against Jaclyn Cosmetics
The petition was created on Monday, and, at the time of this post, has more than 13,000 signatures.
“After countless complaints and a compiled number of photographic evidence, it is safe to say the chances of receiving a ‘normal’ Jaclyn Hill Cosmetics So Rich Lipstick is incredibly slim,” the petition’s description reads. “Action needs to be taken before someone is harmed by the unknown substance affecting the products.”
“Since the company had yet to put out a statement recalling the product, it is only right that we as consumers request that further investigation be done to ensure the safety of the product going forward,” the petition description continues.
Previously, many customers said lipsticks they’d ordered arrived damaged, and, in some cases, completely broken
While some people said their lipstick was damaged upon opening, others said their products broke after a single use.
In a statement previously sent to INSIDER, a spokesperson for Jaclyn Cosmetics said ‘less than half of one percent of orders were impacted by compromised product’
“The response to the launch of Jaclyn Cosmetics has been incredible,” a spokesperson for Jaclyn Cosmetics previously said to INSIDER in a statement. “Of the incredible volume of orders that were placed at launch, we believe less than half of one percent of orders were impacted by compromised product.”
“We are actively reaching out to our customers with questions and concerns and have added to our customer service team to make sure that any questions are swiftly addressed,” the spokesperson continued. “We are keeping an eye on the Jaclyn Cosmetics social channels and email@example.com, and welcome all feedback. We love our customers and are proud of our successful launch.”
On Tuesday, Hill said she will be sharing more information about her lipsticks ‘very soon’
“I plan on breaking my silence and addressing the issues regarding my lipsticks very soon,” Hill wrote on Twitter. “I have been working hard to gather all of the facts and details so I can give you accurate answers. I appreciate you allowing me time to wrap my head around all of this & investigate.”
Representatives for Jaclyn Cosmetics did not immediately reply to INSIDER’s request for comment.
Have you had a negative experience with lipsticks from Jaclyn Cosmetics? Email: firstname.lastname@example.org